Shipping policy

Thank You for Choosing GreenCute!

We’re committed to providing a smooth, reliable, and transparent shipping experience for all our customers across the United States. Please review our shipping information, processing times, and delivery policies below.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing delays may occur due to payment verification, incomplete shipping details, or high-volume periods. If any delay occurs, our team will contact you via email.

Shipping & Delivery

Destination Delivery Time Shipping Cost
United States (All States) 5–9 Business Days FREE Shipping

Total Delivery Time = Processing Time + Transit Time
Estimated Delivery: 6–12 business days

Order Cut-Off Time: 12:00 PM (EST)

Shipping Partners

We work with trusted shipping carriers to ensure safe and timely delivery of your order.

Our shipping partners may include:

  • USPS
  • UPS
  • FedEx
  • Other reliable logistics providers

Once your order has been shipped, you will receive tracking information via email.

Order Tracking

After your order is dispatched:

  • A tracking link will be sent to your email.
  • Please allow 24–48 hours for tracking information to become active.
  • You can use the tracking link to monitor your package delivery status.

Order Cancellation

If you wish to cancel your order, please contact us immediately after placing your order:

📧 support@greencute.shop

Please note:

  • Cancellation requests are not guaranteed once order processing has started.
  • If your order has already been shipped, you will need to follow our return policy.

Shipping Issues

Lost or Stolen Packages

GreenCute is not responsible for packages that are confirmed as delivered by the shipping carrier.

If your package shows as delivered but cannot be located, please:

  • Check around your delivery area.
  • Contact your local carrier.
  • File a claim with the shipping provider if necessary.

Incorrect Address

Customers are responsible for providing accurate shipping information.

GreenCute is not responsible for:

  • Incorrect addresses
  • Missing apartment numbers
  • Incomplete shipping details

Please carefully review your shipping information before completing your order.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions
  • Natural disasters
  • Carrier delays
  • High shipping volumes
  • Remote delivery locations

We appreciate your patience and understanding during these situations.

Address Changes

Address changes must be requested immediately after placing your order.

Once your order has entered processing or has been shipped, we cannot guarantee that address changes or package rerouting will be possible.

Undeliverable Packages

Packages returned to GreenCute due to:

  • Incorrect address
  • Failed delivery attempts
  • Customer refusal

may require additional shipping fees for reshipment or may be cancelled.

Holiday Shipping Delays

During peak shopping seasons such as:

  • Black Friday
  • Thanksgiving
  • Christmas
  • New Year

shipping carriers may experience delays due to increased demand.

We recommend placing your orders early to ensure timely delivery.

Contact Information:

🛒Trade name: GreenCute

📞Phone: +1(347) 824-6040

📧Email: support@greencute.shop

🏠Address: 5366 Central Florida Pkwy, Orlando FL 32821, United States