Shipping policy
Thank you for shopping with GreenCute. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing
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Orders are processed within 1–2 business days after payment is successfully received.
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Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
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Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Shipping Destinations
We currently ship to addresses within the United States.
If international shipping becomes available, this policy will be updated accordingly.
Shipping Times
Estimated delivery times are:
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Standard Shipping: 3–8 business days
Delivery estimates begin after your order has been processed and shipped.
Shipping Costs
Shipping charges are calculated at checkout based on your order, shipping destination, and selected shipping method.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order ships, you will receive an email containing your tracking number (if provided by the shipping carrier).
Please allow up to 24 hours for tracking information to become available after shipment.
Delivery Delays
While we work hard to ensure timely delivery, delays may occur due to:
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Severe weather
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Carrier delays
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High shipping volumes
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Holidays
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Natural disasters
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Other circumstances beyond our control
GreenCute is not responsible for shipping delays caused by the carrier or events outside our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, shipping delays, additional shipping charges, or returned packages may occur.
If you notice an address error, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.
Lost or Damaged Packages
If your package is lost, arrives damaged, or appears to be missing, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate and assist in resolving the issue.
Undeliverable Packages
Packages returned to us due to an incorrect address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges before reshipment.
Order Cancellations
Orders may be canceled before they are processed for shipment.
Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
GreenCute
5366 Central Florida Pkwy, Suite 3
Orlando, FL 32821, USA
Phone: +1 (347) 824-6040