FAQs

1. How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes 5–9 business days after shipment.
Estimated total delivery time: 6–12 business days.

2. Do you offer free shipping?

Yes. GreenCute provides FREE shipping across all United States states.

3. How can I track my order?

Once your order is shipped, we will send a tracking link via email. Tracking updates may take 24–48 hours to become active.

4. What payment methods do you accept?

We accept:

• Visa & Mastercard
• American Express & Discover
• Apple Pay
• Google Pay
• PayPal
• Shop Pay

5. Can I cancel my order?

Yes, you may request cancellation immediately after placing your order.
Cancellation is not guaranteed once your order has entered processing or shipment.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be:

• Unused and unopened
• In original packaging
• In the same condition as received

7. Who pays for return shipping?

GreenCute offers FREE return shipping for eligible returns. Customers will not be charged any return shipping costs.

Return shipping is covered for items that are:

• Damaged
• Defective
• Incorrectly shipped
• Eligible under our return policy

Please contact our support team before sending any return to receive return instructions.

8. When will I receive my refund?

After receiving and inspecting your return, approved refunds are processed within 10 business days to your original payment method.

9. What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and photos/videos. Our team will assist you with a replacement or refund.

10. What happens if my package shows delivered but I cannot find it?

Please:

• Check your delivery area
• Contact your local carrier
• File a claim with the shipping provider if needed

GreenCute is not responsible for packages confirmed as delivered by the carrier.

11. Can I change my shipping address after ordering?

Address changes must be requested immediately. Once processing or shipment begins, we cannot guarantee changes.

12. Are there any items that cannot be returned?

Yes. Non-returnable items include:

• Perishable products
• Personalized items
• Gift cards
• Clearance/final sale items
• Used or damaged products

13. Do you charge any restocking fee?

No. GreenCute does not charge any restocking fee for approved returns.

14. How can I contact GreenCute?

📧 Email: support@greencute.shop
📞 Phone: +1 (347) 824-6040

Our team is always ready to assist you.