Refund policy
At GreenCute, your satisfaction is our top priority.
We are committed to providing a simple, transparent, and hassle-free return and refund experience for all customers in the United States.
Please review our policy below for details regarding returns, refunds, and exchanges.
Returns
Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- All original tags, accessories, manuals, and packaging materials must be included.
- Items must be returned in the same condition as received.
The following products are not eligible for return:
- Perishable goods
- Custom or personalized products
- Gift cards
- Clearance or final sale items
- Items damaged due to misuse or improper handling
Please review the product description for any specific return conditions.
How to Initiate a Return
To request a return:
- Contact our customer support team:
📧 Email: support@greencute.shop
📞 Phone: +1 (347) 824-6040
- Please provide:
- Order number
- Customer name
- Reason for return
- Photos or videos (if the item is damaged or defective)
- Once your request is approved, you will receive a Return Authorization Number (RAN) along with return instructions.
Please do not send items back before receiving return approval. Unauthorized returns may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- GreenCute is not responsible for lost return packages without tracking confirmation.
Return & Refund Timeline
| Policy Details | Information |
|---|---|
| Return Period | 30 days from delivery |
| Refund Processing | Within 10 business days after approval |
| Restocking Fee | None |
| Return Method | Mail return |
| Return Shipping Label | Included in the package |
| Refund Currency | USD (United States Dollar) |
Refunds
Refund Processing
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed within 10 business days (Monday–Friday) and issued to the original payment method.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Partial Refunds
Partial refunds may be issued if:
- The returned item is not in its original condition.
- The item has been used, damaged, or altered.
- Parts, accessories, or packaging are missing.
Non-Refundable Items
The following items are not eligible for refunds:
- Original shipping charges
- Gift cards
- Clearance or final sale products
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Allow additional processing time for your financial institution.
- If you still have not received your refund, contact us:
📧 Email: support@greencute.shop
📞 Phone: +1 (347) 824-6040
Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
For an exchange request, please contact:
📧 Email: support@greencute.shop
📞 Phone: +1 (347) 824-6040
Our team will assist you with the replacement process.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
- Contact us within 7 days of delivery.
- Provide your order number and supporting photos/videos.
- We will review your request and arrange a replacement or refund if approved.
Contact Information:
🛒Trade name: GreenCute
📞Phone: +1(347) 824-6040
📧Email: support@greencute.shop
🏠Address: 5366 Central Florida Pkwy, Orlando FL 32821, United States