Refund policy

At GreenCute, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The item must be in the same condition that you received it.

  • Proof of purchase or your order number is required.

  • Certain products may not be eligible for return due to safety or hygiene reasons if they have been opened or used.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used lawn care chemicals or treatments.

  • Custom or special-order products.

  • Gift cards.

  • Clearance or final sale items.

  • Products damaged due to misuse, improper storage, or improper application.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is due to our error, a defective product, or a damaged shipment, GreenCute will provide a prepaid return shipping label at no cost to you.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

How to Start a Return

To request a return, contact us with your order number and reason for the return.

GreenCute

5366 Central Florida Pkwy, Suite 3

Orlando, FL 32821, USA

Phone: +1 (347) 824-6040

Email: support@greencute.myshopify.com

Policy Updates

GreenCute reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with the revised effective date.